With the Accountability Chart and Role Scorecards in place, the next step toward maximizing team performance is installing regular one-on-one meetings between managers and team members.

Effective 1:1s should:

• Have a regular frequency or cadence (ex. monthly)
• Follow an agenda focused on the Role Scorecards
• Create clear action items and next steps assigned to timelines
• Incorporate note-taking and documentation for future reference
• Provide space to discuss professional and personal support needed

A performance 1:1 agenda can look like:

• Sharing Wins, Lessons Learned, and Challenges from the Last Period
• Reviewing progress towards goals and results in Role Scorecard (what's working well and what challenges remain)
• Reviewing designated action items from previous 1:1
• Clarifying action items from this 1:1
• Feedback on how managers can better support direct reporting
• Discussion of career development goals and interests when relevant